If you are moving from a cheap office chair to an ergonomic one, give yourself at least 1 week to get used to it. $499. Reassembly was quick and easy, thanks to the YouTube video. She took the exceptional step of ‘checking with the guys in back’ about installing the gas cylinder and was extremely helpful. I bought some padded covers from Amazon to see if that helps. Amazing chair backed by amazing customer service! Very happy with my remanufactured SteelCase Leap chair. Would purchase from them again in the future. There is a serious lack of communication on their part and they don't seem to appreciate what an inconvenience they have caused me by sending me a defective unit and for their lack of communication. Parts shipped quickly, the price was fair, and everything worked just as I expected. Ordered a re-manufactured Steelcase Leap v2.0. It makes a difference. Thank you Crandall! Buy in monthly payments with Affirm on orders over $50. I ordered a Steelcase Leap refurbed with a fancy, mesh backing. Go with Crandall and you will not be disappointed! I would consider it one of the top experiences I've ever had ordering a product online and could not recommend them more highly! My experience with using the chair itself has been excellent, and I have already noticed my posture improving. The chair arrived within a week or so. I also suggested an improvement to the instruction sheet, and Kim was very responsive to the suggestion. They promptly help with returns and issues. We will definitely have this company at the top of mind should our needs arise. I wanted to invest in a nicer office chair since starting to work from home, and decided to order one through their website. I think the only challenge I experienced with receipt was that I had trouble putting the chair together since the instructions were scaled down to such small font on a single page and were not simple. Would definitely recommend! (If you put the seat on before you adjust the cylinder, you will need the long handled screw driver and flashlight).Thanks for a great chair Crandall Office Furniture! A few very minor scuffs on the frame, the fabric is brand new, the cushions are comfortable, all parts are functioning perfectly. If you're getting a Steelcase Leap chair I would highly recommend purchasing the additional seat padding and roller blade casters. This can cause issues when sitting down in, or getting up from your office chair. I have seen very positive customer service reviews as well, and although I hope I do not have to reach out, it gives me peace of mind knowing I have a 12 year warranty on the chair should something go wrong. did some research and was wary about buying a chair from anyone other than original manufacturer, but the return policy with Crandall gave me assurance. Overall a great experience. Very, very happy with purchase. Contacted the company and received a new footer in a couple of days. During my use of the chair I noticed there was a lot of squeakiness. These casters also have the advantage of looking much more modern, and stylish than a standard caster. … However, upon looking over the instructions and watching the video assembly it was a piece of cake. Every chair gets brand new casters included – we offer several different sizes and options to choose from. Ordered a refurbished SteelCase Leap v2, with extra padding on the seat and hard floor casters. I'm happy with my Steelcase Amia. I came from a cheaper Staples chair which got the job done, but had its fair share of issues. We’ve used London Aerons to secure over 10 chairs for our ever-growing office over a number of deliveries. These chairs are all mesh, multi-function, and most include the extra lumbar support attachment. Came quickly, easy to assemble, looks great. Remanufactured chair looks and feels new!!! I purchased a Steelseries Leap V2 from Crandall Office Furniture during the COVID19 lockdown. I will buy my next chair from them for sure. The one negative I have is that the metal base of the seat was extremely dusty. Very happy with my purchase so far! Minimal assembly by my husband. All of our refurbished Herman Miller Aeron chairs are covered by our 2 year warranty under normal usage. It's also really comfortable, and very easy to adjust. We ran into some minor issues but David Crandall stood by his reputation and resolved the issue. Got a rebuilt Steelcase Leap for less than half of a "new" chair and I challenge anyone to tell the difference. It was exactly what I ordered, and more importantly, exactly what I needed to be productive while working from home. Whether it’s being used as a work chair, side chair and stool, it will support the full range of all types of office work. Absolutely love it. They were incredibly helpful during the purchasing process of my Steelcase Leap V2 and the chair arrived VERY fast. Bonus points: almost all of the packaging was recyclable, too. Crandall Office Furniture’s shipping hours are Monday – Thursday 8am-3pm EST. Unfortunately the chair arrived with a few issues (broken armrest adjustment, back tension knob) that took some effort to resolve. About 1 week is all it took for me to get adjusted with this chair, this thing is seriously magic. Will easily recommend to others.Only one small thing when ordering the product. Steelcase leap v2 looks brand new. Highly recommend. 4.6 out of 5 stars 437. Watch; New GENUINE OEM Herman Miller Aeron Seat Pan Size C large 3 dots Black 3D01 . I had been looking at Steelcase chairs, but couldn't justify the price. The chair is wonderful. A touch of old school customer service with new school efficiency - perfect transaction! Then I came across Crandall Office Furniture. Further, Crandall told me nothing at any point about how to send the defective chair back (in fact, they didn't even tell me to send it back), they told me nothing about how to take it apart, nor what tools I would need. They have produced furniture since 1923. Really great service! Great price for a remanufactured Steelcase V1 highback! I like Crandall's goal of reducing waste and recycling used chairs. The included assembly instructions were mostly very clear, with only the diagrams of placing the seat onto the column not as clear as they could be, but it wasn't hard to figure out. Live chat is rapid. The chair was easy to put together following the included instructions and looks great. They can now add me to their list. Height adjustment on your chair not working? … I would highly recommend this company and the products. Great chair! I used to work with a Steelcase dealer so knew what I wanted. Also I was able to pick a custom fabric which looked better in my 2nd bedroom and a softer seat cushion. It arrived very promptly and it was easy to assemble. Well worth the price. I ordered my remanufactured Steel Case Leap V2 chair on July 5, 2020 and the chair arrived on July 10th!! When the chair arrived, I was impressed with the careful packing. The replacement cylinder dropped in and worked perfectly. No complaints. I know the frame is used, but it looks new, just like all the new parts. I wish I knew about Crandall Office Furniture before! Great product and customer service! Read our blog post to learn more about the different sizes of the Herman Miller Aeron Chair, by clicking here. I just received my remanufactured Steelecase Leap V2 and I am extremely pleased with the product. Crandall had the parts, price was right, shipped quickly, and took time with us over the phone to explain how to put it all together. Very easy to assemble. OUTSTANDING! My full time employer purchases from Crandall since before I started with the company (which was 12 years ago). The Herman Miller Aeron™ boasts an inspired and imaginative design. Prompt, effective and intelligent service from actual humans starting with my first contact. In the event of a failure, Crandall Office Furniture will send replacement parts with installation instructions – installation labor costs are not covered. Very professional and they do what they say they are going to do! The red color on it looks great! Based on this experience, I would order from Crandall in the future. The chair even arrived more quickly than expected. Have not had a chair this comfortable since. My chair looks as good as a brand new one. I was so happy to come across Crandall and find quality remanufactured chairs with comparable warranties for half the price. I ordered a new set of armrest pads for my Steelcase chair. They had a video outlining how to adjust the chair. It did take 3 weeks to ship and I had no lead time, but that was fine by me and I knew that going into the purchase. It's not like you're installing an automotive wheel bearing race. I did a lot of researching prior to purchasing from Crandall. Office Star ProGrid High Back Managers Chair with Adjustable Arms, Multi-Functi… Due to their construction, they actually give a bit more height to your chair than our 75mm casters. So glad I found this site. I didn't realize I would have to assemble the chair which was a little disappointing. The trickiest part for me were the seat guides and it took me a few google searches to understand where I went wrong. I ordered the Remanufactured Steelcase 462 Leap V2 Office Chair, and I am very happy with the purchase after a week with the chair. The chair is fully adjustable and ergonomic like it’s supposed to be. Order arrived on time and in full. I did much research and decided to try a Steelcase Leap V1 chair. Crandall Office has excellent customer service. The Aeron Carbon Chair by Herman Miller provides you with the back support you are looking for during a long day at the office. The larger 75mm (3 inch) casters are oversized casters. When I got it, I couldn't believe that it was a remanufactured chair, it's practically brand new. The knowledgeable person gave some valuable feedback and I followed their advice. Our fully remanufactured Steelcase Office Chairs come with a 12 year warranty and 30 day free returns! Couldn't be happier with the service and with the chair. They've been super easy to deal with as well! Buy with confidence with Crandall Office Furniture. Using it for two weeks now and am very happy with my purchase. David Crandall is a great help when purchasing the chair. Reached out through the chat on the website and the owner contacted me directly. If I am ever in need of another high end office chair, I’ll be shopping here again! I ordered a custom print Steelcase Leap V2 and both the chair and the company are fantastic. Included assembly instructions were helpful as well. 4.1 out of 5 stars 78. Wonderful chair! Chair came within 3 days. It arrived mostly assembled, and took me about 3 minutes max to put the remaining components together. Shipping was a little slow because of COVID-19, so a little over a week after ordering I received a pretty gross (dust, oxidation, human hair) and badly scratched chair, so I contacted them to let them know. or give this as an option? Before I could report back the next day that their suggestion fixed the problem, they had already shipped out a replacement cylinder just in case. Well packed and no damage. When was the last time a vendor did that? Chair came in great shape. There was an issue with the fabric bunching at the bottom of the back cushion, which is a major issue even at their lower price point, but I was able to Chat with someone on their website who immediately sent a replacement cushion. I still have to put a cushion on it. This is because they take very good care of the chairs by inspecting and steaming before they send out the product. Absolutely the best service and Customer Care! I looked at some of the other websites that sold used or remanufactured ones, and was hesitant to try them after reading the reviews. So for less than the price of a brand new chair with the same features, we have 2. Bought a reman Leap 2 and it was pretty perfect. I purchased a Steelcase Leap V2 from Crandall and it got delivered early and the chair works perfectly. Easy to assemble , great communication, and the website did so much to explain the reconditioning process. Chair arrived quckly and like new. It definitely adds to the comfort. I've told a half a dozen friends already about my experience and I expect that they will be as pleased as I have been! It literally feels and looks brand new, even though it's refurbished. Thanks for a great experience. After briefly trying to make anything right, they accepted the return and all of my money was returned.It's hard to find a small business with policies this good, never mind such a good product. I was a bit disappointed and planning to just return it to them and go elsewhere, but the very next morning David got back to me and offered to personally choose and send out another chair that same day with a return shipping label for the old chair. } worker by day and a gamer by night. Great people, fast and friendly service, fast shipping! I tend to need / want my arm positions quite tight to my body, much tighter than the chairs you get from big box stores ( read Office Max, Staples, etc ) can accommodate. I highly recommend using a drill with a depth gauge attachment so as to not worry about drilling through the desk. In fact, you can't even tell it's not a new chair! Top subscription boxes – right to your door, © 1996-2020, Amazon.com, Inc. or its affiliates. Aeron Chair–C Size–Height Adjustable Arms - Download models for planning purposes, including Revit, SketchUp, and AutoCAD 2D and 3D files. It's all there. Learn more. Watch; And customer service is excellent. They are also not the cheapest but what they are is transparent. Thank you for the great product and the savings! Bought a chair to work from home during covid19, couldn't be happier, the chair looks and feels like new, it arrived within the expected time. The chair arrived 2 weeks earlier than the original estimate, and was easy to put together by myself. The fact that this has a 12 year warranty is also a plus, now I don't need to worry if something happens to my chair :) I actually recommended them to a coworker because he was sitting in a wooden chair at home. Was a joy doing business with this company. Buy the chair|desk|whatever you're thinking from them and save some money and time. Thank you so much!! It was well done and I put my unit together in about 15 minutes. The online ordering process was easy. Great customer service! Used Herman Miller Aeron 3 Paddle Size B are now available in Atlanta, GA. Crandall Office Furniture is the real deal. Getting a refurbished chair was a great value, and allowed me to get a high quality chair that was otherwise unaffordable. My only regret is not doing this 9 months ago.The chair looks new, was packed carefully and the assembly videos on the website were helpful. The Leap went together easily and offered a huge and immediate improvement in comfort over my old chair. Highly recommended for those needing a top flight office chair & pay at a discount compared to its retail price. I was not really wanting to spend $1,000 on a chair, even though everyone who uses one says they're worth it, so I started looking to see if I could get a used one for cheaper. Despite being remanufactured, it could probably pass as a brand new chair (all for about half the price of a brand new one!) I ordered a leap v2 last month right after I began working from home. Desk was handled a bit rough in shipping and was missing footer. My V2 Leap Steelcase chair is outstanding. They even helped with the change in the cushion for my seat as I have a back issue. It has been a great addition to my home office. So I'm glad about that. Ordered a Steelcase 453 Criterion gas cylinder. The replacement chair arrived a week later, this one was much cleaner but just as, if not more, scratched than the first chair. Top notch organization living their values. Upon assembly and sitting on this chair I instantly fell in love with it! Thanks! The quality and fit of the chair is great and I'm glad I got it. David Crandall was super-responsive to my questions, personally came up with a very reasonable shipping solution, and I have no idea how he pulled it off, but even with a custom fabric choice, he still managed to get me my Leap from Michigan to Hawaii in a WEEK, while most of the country (and world) is shut down. Everything works perfectly and looks new! Chair looks and feels like new with no issues whatsoever. Buy It Now +$175.00 shipping. Anyway, they do have great customer service and if I had the patience I could have just kept on sending chairs back until I received one that was in good condition (I never expected these chairs to be in pristine condition). The chair, while remanufactured, looks brand new and operates like new. David is great customer service, top notch! 10/10 for sure. Made in USA. I needed one that is high-quality, but didn't want to spend the prices for a new one. 12 year warranty is amazing on a refurb chair but Steelcase does make a good product. Customer service is spot on. They had exactly what I needed, shipped it out immediately and followed up right after delivery to make sure everything was perfect. I used the website chat function and thought some one in Burma would respond. Top notch all around, will definitely purchase again as my company grows. I spend hours at my desk and the steelcase gesture chair from Crandall's was a great purchase -- very well-made, mega adjustable, comfortable, and supports my back and neck. While on that same phone call, the Crandall representative walked me through the process of what would take place on their end and about when I could expect the chair and all of it matched up with their well documented and transparent process on their website (all of which was completed a couple days faster than the laid out timeline).The chair is great. Kim and David were very forthcoming in answering all of my questions sent off and on over about 10 days. They shipped out on the estimated date and arrived quickly. These roller blade style casters improve rolling smoothness beyond the twin wheel casters, will help protect your floor, and will significantly increase rolling noise on hard surfaces. Product took a few days to arrive, but works as expected. The incredible website videos explained and demonstrated the process. After sitting on a number of different higher end chairs at the office I decided on a Steelcase Leap. You can find a slightly lower price of $400 at some other furniture refurbishers, but I decided to go with Crandall instead for a few reasons:- Crandall lets you select frame color and fabric color, whereas the others often only let you have all black- Crandall seems to have better reviews, and thus I assumed their customer service was better (more on that later)- Crandall offers a 12 year warranty, which is as long as Steelcase's official one- Crandall has a bunch of youtube videos online about how to self-service the parts of your Steelcase Leap, so it seems like they know what they're doing and they care about the chairs they sell.I ordered it, and it shipped out within 2-3 days, and the chair arrived in about a week. I immediately noticed a difference after using it for a few hours. Great experience all around.Great company providing a wonderful solution.I spoke to the owners of the company regarding the purchase. Buy your Herman Miller Aeron Refurbished from AeronShop.com - Enjoy A/small, B/medium and C/large in great condition with PostureFit or lumbar pad. It was shipped quickly and looks brand new. I would absolutely order anything including a new chair for this company because they were really helpful. It arrived on time, well packed, and was easy to assemble (despite vague instructions). Portland Office Furniture-Locally owned and operated. A pre-purchase conversation helped me select the right chair. From start to finish - great product and excellent support/instructions. Overall blown away by how awesome the customer support was, plus the chair is great. I used the chat feature on the website and was chatting with a real person!. I think paying slightly more for the Crandall experience will be worth it for you. Customer support is stellar. Pin Share Tweet Share. He was able to solve all my doubts and answered all questions regarding the chair I was looking for. That other company showed me a DIY link on YouTube on how to replace a cylinder. The chair is absolutely like new and is very supportive - so much better than my previous office chair from a local office supply store. Assembly of your Aeron chair is quick and easy, and only requires installing 4 bolts – Proper bit will be supplied. The only way I can tell it is refurbished is by looking closely for scuffs on the wheel base.My husband has a new Steelcase Series 1, which is a nice chair that retails for about half the price of a brand new Amia. The whole experience was very positive. Love the Steelcase Leap Chair that I got. There's no other place I'd buy my computer chairs from ever again. Bought a rebuilt Leap v1 chair. Just a quick note regarding my order. Up to her. Don't hesitate for a SECOND to buy your Leap from Crandall, or anything else! We needed a small part for an Equa office chair. Product Should Ship On or Before Thursday, December 31, Refurbished Herman Miller Aeron Chair - Size C, Refurbished by Crandall Office Furniture with 2 year full chair warranty, Shop All Remanufactured / Refurbished Chairs, ErgomatIQ Electric Height Adjustable Desk, Condition: Used - Refurbished to Like-New Condition, Function: 3 Paddle - Full Function (optional), Color: Carbon Black Frame / Black Pellicle Mesh (3D01), Soft PVC Tread Great for Hard Surfaces or Carpet, Refurbished Herman Miller Aeron Chair – Size C. I purchased hydraulic cylinders for my Steelcase Leap chairs. Great product. It looks like a brand new chair. Desks & Workspaces Find a desk. I was willing to upgrade as I got a great price (open box item) on the chair anyway. Likewise, the customer service I was provided was excellent...even during the pandemic we are currently going through! Highly recommend purchasing via Crandall! The installation screws were a machine screw design unlike the type of screw design used for the original pads but they seemed to work. I stumbled upon Crandall and decided to purchase from them since the reviews are all positive and they're based in Michigan. After transitioning to working from home during these crazy times I found myself getting really sore in my previous chair (DxRacer). Will be definitely returning for another one. I love it. Order was promptly and accurately fulfilled, and staff were very helpful. I'm happy to say this decision paid off nicely. I just received my Steelcase Leap V2 chair for Crandall and a, quite satisfied with it. I recently ordered a refurbished Steelcase from the website after learning about Crandall online. Refurbished. Shipping was fast and the price was right, I would definitely recommend! Size C Herman Miller Aeron Classic desk chair. Very helpful and great costumer service!! Ordered 2 Steelcase Leap v2 chairs. All Crandall Office Furniture Refurbished Herman Miller Aeron Chairs (Size A) come with the following: Don’t hesitate to contact us or chat with us (bottom right of your screen) with any questions. $430. Herman Miller’s Aeron chair features in James Bond – Casino Royal, Big Bang Theory and Designated Survivor. I ordered two Steelcase Leap V2 chairs after missing my desk chair from the office during working from home. The instructions were pretty straight forward, but I did need to consult the internet because the instructions did not provide details on how to align the small metal piece at the top of the cylinder with the flat metal piece for the height adjustment on the chair seat base. Affordable remanufactured high-end chairs and good customer service, fast shipping. Ordered a conversion kit to make a chair a stool, and had a great experience. Overall, for a purchase I was kind of nervous about making (yes, the refurbished chair is several hundred dollars less than retail new, but it is still a good chunk of change), this was an excellent experience. } Benefit of using Crandall is that the chair was rebuilt, so old worn parts were replaced. It was easy to put together (casters, back, and seat). Sizing: Turns out, Herman Miller actually offers three different sizes for Aeron chairs: A, B, and C. Here’s a breakdown of the appropriate size … It is obviously refurbished (some markings/scuffs on the plastic parts), but that was expected. If you are looking for a decent chair because you recently started teleworking, this is the way to go! I chose one of the designs they offered for the cover and it was very pretty! Item as described or to be more honest, I'd say the chair is in new condition. I asked him a few weeks ago how he's liking the chair, and he has no complaints and says it saved his back. They provide you with a 12 year warranty as well as a 2 year parts warranty. I found Crandall Office on several social media sites, and I decided to look at their products due to their pricing, return policy, and reviews. I'll definitely do business with them again! While my needs for office furniture are small, you have a lifetime customer! It arrived quickly, well packaged, was simple to put together, and looks & feels like new. Having been let down by a couple of other companies (due to lack of stock or unsuccessful deliveries) it was a pleasure to receive all our requested chairs within 2 days of placing orders, if not before, with plenty of stock to choose … I could barely find any scuffs or scratches on the chair at all. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. Purchased a Steelcase Leap V1 Highback on Oct. 27 and received it on Nov 3. I am 5ft 7 in and weigh 180. Also great customer service, I had a question on the status of our order and heard from one of the Crandall's themselves. They shipped me a replacement the next day. So if you are getting a used Aeron chair and especially if you are using hard floor casters with the polyethene layer. Couldn't be happier with their customer service! I found the casters to be quite a pain in the backside to install. I bought a remanufactured Steelcase Leap V2 from Crandall Office. Installation was easy and the chair is of impeccable quality. For the money spent, not sure I would go down the same path again. You could never tell that this was a used chair. Find the refurbished Herman Miller Classic Aeron Chair at BTOD.com. Amazing customer service. The Steelcase Leap chair has been excellent. Our sales and customer service experiences encountered from this company was excellent. Ordering was simple and they were easily accessible to answer my questions prior to ordering. Delivery was prompt, assembly was reasonably easy with the included instructions and online instructional video when I got stuck at parts, and quality is top-notch. It was very well-packed and had great directions for easy assembly. THE BIG PLUS is that they offer 12 year warranty with the Leap V2 chairs (no other competitor does this). Buying a Herman Miller Refurbished Aeron chair can be fraught with difficulty and disappointment. I will buy from Crandall again! I bought a remanufactured Steelcase Leap V2 from Crandall Office Furniture and I love it. After I had enough of the pain I realized it was time to make an investment on a nice chair, that is when I discovered Crandall Office. A good company and a good product. Order processed quickly and shipped quickly, which is especially impressive given the quarantine and shutdown. There was a GREAT slip sheet included with how-to for putting it together, and it was outfitted with QR codes so that you could get detailed videos for more details. It shipped to me quickly, arrived nicely packaged and was in a like-new condition. They had me a replacement within days and there was no problems returning the broken one. Bought replacement gas cylinder for one of my Steelcase Think chairs. To be clear, assembly was simple. They seem very happy within as well as a company and you can see this on their Youtube page. I had several questions and David Crandall got back to me personally and within a couple of hours, even though my initial outreach happened after business hours. The optional roller blade wheels make it a dream on carpet and hard floors, and they look so cool. Office Chairs Take a spin. Since I have a Leap v2 at work, I wanted to find one that was resonable and like new. They are located right in my own state of Michigan and do an amazing job re-manufacturing these chairs! Prices starting at $375. My partner found Crandall Office Furniture telling me I should invest in my office furniture and that this was the place to do it. I ordered a Leap V2 chair from them and the first one came in very broken. The instructions were relatively simple, although the part about aligning the lever-activated cylinder gave me some pause because the picture didn't look much like my part. Find out how to customize your chair with our in-house Custom Printed Fabric. These fit me perfectly. Works great, and I love the roller blade wheels! I followed along and was sitting pretty in no time.This is a company you can trust. Highly recommended! The instructions and videos for assembling the furniture are so helpful. Shop our office chair arm pads - Made in the USA! Ordered Oct 20 2020, shipped Oct 21 2020 and received late Oct 23, 2020. I had an Aeron chair at work for over 25 years. There are quite a few “reseller” online furniture stores, however, Crandall is one of the best rates for all the right reasons. We can all agree that the classic Herman Miller Aeron Chair comes with a pretty hefty price tag. The only way I could tell it wasn't a new chair was a small scratch and half removed sticker on the bottom of the chair. Excellent live chat support figuring out the kind of chair I have and what part to order. I would definitely recommend Crandall as well as order from them again. I'd definitely recommend this company to anyone looking for a new desk chair. Refurbished Herman Miller Aeron – Size C – Blue Pencil Mesh with Graphite Frame The Aeron chair has been remastered by Herman Miller with new features and is now available to order in a wider range of colours and specifications.